Policies

Terms & Conditions

Last updated: 14 September 2026

These terms apply to the website hosting and maintenance service provided by Rido ("we", "us") to a customer ("you"). By paying for a plan you agree to them.

1. The service

We host and maintain your website: the site, its database and stored files, its admin panel and your domain served over HTTPS, as described in your plan.

2. Plans and prices

Prices are charged monthly. We will tell you before any change in price takes effect.

3. Payment

Payment is taken monthly by auto-pay through Razorpay (card, UPI or bank). One payment covers the month due, and each month after is collected automatically until auto-pay is cancelled. Your payment details are handled by Razorpay and are never received or stored by us.

4. Missed payments

If a payment fails, your site keeps running through a short grace period. If the payment is still outstanding after that, the site and its admin panel are paused until it is paid. Nothing is deleted while a site is paused, and it comes back as soon as payment goes through.

5. Your content

You are responsible for what you publish on your site and must have the right to publish it. You must not use the service for anything unlawful. The content and data of your site remain yours.

6. Availability

We work to keep every site online and to fix problems quickly, but we cannot promise that the service will never be interrupted.

7. Cancellation and refunds

You may cancel at any time. See the Refund & Cancellation Policy.

8. Governing law

These terms are governed by the laws of India.

9. Contact

Questions about these terms can be sent to Rido using the contact details you were given when your hosting was set up.