Policies

Refund & Cancellation Policy

Last updated: 14 September 2026

Cancellation

You can cancel your hosting at any time. When you cancel, auto-pay is stopped before your next monthly charge, and your site stays online until the end of the month you have already paid for.

To cancel, tell Rido using the contact details you were given when your hosting was set up.

Refunds

• Hosting is paid monthly in advance. A month that has already been paid for is not refunded, in full or in part.
• If you were charged in error — for example, charged twice for the same month — the duplicate or incorrect amount is refunded to the original payment method within 5–7 working days of it being confirmed.

Failed payments

If a payment fails, no money is taken. The site stays online through a short grace period, then pauses until the payment is made. Nothing is deleted.